Returns & Exchanges

At French Avenue, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return policy for unopened and unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Carefully pack the unused items in their original box and include the provided return slip to ensure your refund is processed accurately.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned beauty products, your refund will be issued to the original payment method within 5-7 business days.